Use cases / CX and feedback tools
Public reviews next to your survey data. In the same format, every time.
Customers say different things in public than in a survey. ReviewLake brings reviews from 50+ sites into your CX platform in one consistent structure, so they sit alongside NPS, CSAT and support tickets.
What you get.
- One schema for every site. Ratings, text, authors and dates arrive in the same fields, whichever site they came from.
- Your IDs, not ours. Submit locations with your own IDs, so reviews join cleanly to the rest of your data.
- Themes out of the box. Group reviews into topics with positive and negative share, alongside your own text analytics.
- Delivered, not polled. Signed webhooks with retries, or poll the API if that suits your pipeline better.
